Close The Loop Tool Issues
Troubleshooting steps and tips for resolving Close The Loop Tool issues.
View articlesSSS Integration Issues
Troubleshooting steps and tips for resolving SSS Integration issues.
View articlesEmail & SMTP FAQ
Answers to frequently asked questions on email delivery and SMTP configuration within the solution.
View articlesTop Help Topics
Take control, streamline configurations, and unlock insights – all in one place.
Control Hub is an all-in-one web-based management tool purpose-built for clients using Preetech Solutions. It replaces the need for direct database access, empowering councils and organisations with a secure, intuitive, and feature-rich platform to manage, monitor, and gain valuable insights from their integration solutions.
🧩 Seamlessly Integrated with Preetech Solutions
Control Hub is designed to work out-of-the-box with all Preetech integrations, including:
- Snap Send Solve ↔ CRM
- Close The Loop Tool
- Email to CRM Integration
- CRM To Email Integration
- Waste Integration
Step 1: RDP to Server where Preetech solution is installed and configured.
Step 2: Open Windows Services.
Step 3: STOP the Preetech solution windows service (e.g., Preetech Close The Loop tool).
Step 4: Open File Explorer/My Computer.
Step 5: Navigate to Preetech solution installed directory.
E.g., C:\Program Files(x86)\Preetech\Close The Loop\
Step 6: Backup the existing config file.
Step 7: Open config file in text editor (e.g., Notepad).
Step 8: Search for string "Preetech_APIKEY"
Step 9: Copy the new API Key received from Preetech.
Step 10: Paste the new API Key in attribute “Preetech_APIKEY”.
Step 11: Save changes to config file.
Step 12: START the Preetech solution windows service (e.g., Preetech Close The Loop tool)
Step 1: RDP to Server where Preetech Web service is installed and configured.
Step 2: Open File Explorer/My Computer.
Step 3: Navigate to Preetech Web service installed directory.
E.g., C:\inetpub\wwwroot\
Step 4: Backup the existing web.config file.
Step 5: Open web.config file in text editor (e.g., Notepad).
Step 6: Search for string "Preetech_APIKEY"
Step 7: Copy the new API Key received from Preetech.
Step 8: Paste the new API Key in attribute “Preetech_APIKEY”.
Step 9: Save changes to config file.
Step 1: Login to Control Hub
Step 2: Navigate to Configuration
Step 3: Select the Product for which you need to update the API Key
Step 4: Click on "Select" button on rown where attribute name is "PREETECH_APIKEY"
Step 5: Enter new value/key received from Preetech
Step 1: Login to Control Hub
Step 2: Navigate to Configuration
Step 3: Select SSS from the Product and click display.
Step 4: Click on "Select" button on rown where attribute name is "SSS_START_DATE"
Step 5: Enter the value in format YYYY-MM-DD (e.g.,2025-01-01) to pull SSS reports from 01st Jan 2025
Step 6: Click on "Select" button on rown where attribute name is "SSS_END_DATE"
Step 7: Enter the value in format YYYY-MM-DD (e.g.,2025-01-10) to pull SSS reports to 10th Jan 2025
- Once missing or historical requests are pulled, update these attribute values to NULL(i.e., REMOVE THE DATE).
- This change does not require a restart of the Preetech solution.
-
Create MS-SQL Database "PREETECH":
• Open SQL Server Management Studio (SSMS).
• Right-click on the
"Databases"
folder and select"New Database."
• Name the database
"PREETECH"
and configure any additional settings as needed. -
Create SQL Login "SQLPREETECH":
• In SSMS, navigate to the
"Security"
folder.• Right-click on
"Logins"
and select"New Login."
• Set the login name to
"SQLPREETECH"
and configure the authentication method (i.e., SQL Server authentication).• Set a secure password for the login.
-
Assign DB_Owner Access to SQL Login "SQLPREETECH":
• In SSMS, navigate to the
"Security"
folder.• Expand
"Logins"
.• Right-click the
"SQLPREETECH"
login and select"Properties."
• In the Properties window, select
"User Mapping."
• Select the
"PREETECH"
database and check thedb_owner
role in the "Database Role Membership" section.• Click
"OK"
to save the changes. -
Share the DB and Credentials Details:
• Once the setup is complete, please share the following details securely using Preetech Secret Share
• Database Name:
PREETECH
• SQL Server Name/IP Address:
[Server Name/IP]
• SQL Login:
SQLPREETECH
• Password:
[Password you set for the login]