SSS Integration Issues
Troubleshooting steps and tips for resolving SSS Integration issues.
View articlesEmail & SMTP FAQ
Answers to frequently asked questions on email delivery and SMTP configuration within the solution.
View articlesTop Help Topics
Take control, streamline configurations, and unlock insights – all in one place.
Control Hub is an all-in-one web-based management tool purpose-built for clients using Preetech Solutions. It replaces the need for direct database access, empowering councils and organisations with a secure, intuitive, and feature-rich platform to manage, monitor, and gain valuable insights from their integration solutions.
🧩 Seamlessly Integrated with Preetech Solutions
Control Hub is designed to work out-of-the-box with all Preetech integrations, including:
- Snap Send Solve ↔ CRM
- Close The Loop Tool
- Email to CRM Integration
- CRM To Email Integration
- Waste Integration
Step 1: RDP to Server where Preetech solution is installed and configured.
Step 2: Open Windows Services.
Step 3: STOP the Preetech solution windows service (e.g., Preetech Close The Loop tool).
Step 4: Open File Explorer/My Computer.
Step 5: Navigate to Preetech solution installed directory.
E.g., C:\Program Files(x86)\Preetech\Close The Loop\
Step 6: Backup the existing config file.
Step 7: Open config file in text editor (e.g., Notepad).
Step 8: Search for string "Preetech_APIKEY"
Step 9: Copy the new API Key received from Preetech.
Step 10: Paste the new API Key in attribute “Preetech_APIKEY”.
Step 11: Save changes to config file.
Step 12: START the Preetech solution windows service (e.g., Preetech Close The Loop tool)
Step 1: RDP to Server where Preetech Web service is installed and configured.
Step 2: Open File Explorer/My Computer.
Step 3: Navigate to Preetech Web service installed directory.
E.g., C:\inetpub\wwwroot\
Step 4: Backup the existing web.config file.
Step 5: Open web.config file in text editor (e.g., Notepad).
Step 6: Search for string "Preetech_APIKEY"
Step 7: Copy the new API Key received from Preetech.
Step 8: Paste the new API Key in attribute “Preetech_APIKEY”.
Step 9: Save changes to config file.
Step 1: Login to Control Hub
Step 2: Navigate to Configuration
Step 3: Select the Product for which you need to update the API Key
Step 4: Click on "Select" button on rown where attribute name is "PREETECH_APIKEY"
Step 5: Enter new value/key received from Preetech
Step 1: Login to Control Hub
Step 2: Navigate to Configuration
Step 3: Select SSS from the Product and click display.
Step 4: Click on "Select" button on rown where attribute name is "SSS_START_DATE"
Step 5: Enter the value in format YYYY-MM-DD (e.g.,2025-01-01) to pull SSS reports from 01st Jan 2025
Step 6: Click on "Select" button on rown where attribute name is "SSS_END_DATE"
Step 7: Enter the value in format YYYY-MM-DD (e.g.,2025-01-10) to pull SSS reports to 10th Jan 2025
- Once missing or historical requests are pulled, update these attribute values to NULL(i.e., REMOVE THE DATE).
- This change does not require a restart of the Preetech solution.
-
Create MS-SQL Database "PREETECH":
• Open SQL Server Management Studio (SSMS).
• Right-click on the
"Databases"
folder and select"New Database."
• Name the database
"PREETECH"
and configure any additional settings as needed. -
Create SQL Login "SQLPREETECH":
• In SSMS, navigate to the
"Security"
folder.• Right-click on
"Logins"
and select"New Login."
• Set the login name to
"SQLPREETECH"
and configure the authentication method (i.e., SQL Server authentication).• Set a secure password for the login.
-
Assign DB_Owner Access to SQL Login "SQLPREETECH":
• In SSMS, navigate to the
"Security"
folder.• Expand
"Logins"
.• Right-click the
"SQLPREETECH"
login and select"Properties."
• In the Properties window, select
"User Mapping."
• Select the
"PREETECH"
database and check thedb_owner
role in the "Database Role Membership" section.• Click
"OK"
to save the changes. -
Share the DB and Credentials Details:
• Once the setup is complete, please share the following details securely using Preetech Secret Share
• Database Name:
PREETECH
• SQL Server Name/IP Address:
[Server Name/IP]
• SQL Login:
SQLPREETECH
• Password:
[Password you set for the login]
Step 1: RDP to Server where Preetech solution is installed and configured.
Step 2: Open Windows Services.
Step 3: STOP the Preetech solution windows service (e.g., Preetech Close The Loop tool).
Step 4: Open File Explorer/My Computer.
Step 5: Navigate to Preetech solution installed directory.
E.g., C:\Program Files(x86)\Preetech\Close The Loop\
Step 6: Backup the existing config file.
Step 7: Open config file in text editor (e.g., Notepad).
Step 8: Search for string "SERVERNAME"
Step 9: Copy and paste the received details from Preetech.
<add key="SERVERNAME" value="Encrypted details received from Preetech"/>
<add key="DBQ" value="Encrypted details received from Preetech"/>
<add key="UID" value="Encrypted details received from Preetech"/>
<add key="PASSKEY" value="Encrypted details received from Preetech"/>
Step 11: Save changes to config file.
Step 12: START the Preetech solution windows service (e.g., Preetech Close The Loop tool)