Close The Loop Tool - Release Notes

  • Multiple Acknowledgment and Completion SMS Templates New Feature
    You can now create multiple SMS templates to use for new and completed requests. Previously, the solution supported only two system-configured templates. This enhancement gives Council the flexibility to personalise messages for different request categories.
  • Request Type to Communication Type Mapping New Feature
    This new configuration option allows Council to map Request Type to Communication Type, giving you control over whether to send Email or SMS notifications based on the request type. If no mapping is defined, the solution will default to the communication type set in your CRM system.
  • Blank Daily Reports Improvement
    The system will now automatically detect blank reports and no longer send daily reports when there are no records to report.
  • Repetitive Error Notifications Improvement
    Previously, the same error email was sent on every run. The new version logs all errors in the log file but only sends a single consolidated email per day, keeping your IT Helpdesk cleaner and more manageable.

  • Introduction to Close The Loop Email Template Manager New Feature
    The Email Template Manager provides councils with the control and flexibility to create and manage multiple email templates for use within the Close The Loop tool.
  • Configuration Centralized in Dedicated Preetech Database Improvement
    All configuration settings have been migrated to a dedicated Preetech database. This change paves the way for a new Admin user interface, enabling council-nominated administrators to manage attributes directly without needing to restart the solution.
  • Support for Multiple Alert Email Addresses Improvement
    Alert notifications can now be sent to multiple email addresses by specifying them as a comma-separated list.

  • Null Reference for “To Email” When Writing to Log File Bug Fix
    Fixed an issue where a null reference occurred if the “To Email” field was empty when writing to the log file, preventing service interruptions and ensuring accurate logging.
  • Incorrect Log Entry Label for SMS Sent Bug Fix
    Corrected an issue where SMS send events were incorrectly logged as “Email Sent.” The log now accurately reflects “SMS Sent” for SMS delivery events.

  • Duplicate Subject Recorded for SMS Failures Bug Fix
    Resolved an issue where duplicate subject lines were being recorded for SMS failures, ensuring cleaner logs and more accurate reporting.

  • Additional Configuration for SMS Provider Settings New Feature
    Added new configuration options to support SMS functionality, allowing councils to customise SMS provider settings for improved flexibility and integration.
  • Error Email Notifications for SMS Failures Improvement
    The system now sends error notifications to the council’s nominated email address whenever an SMS delivery fails, enabling faster issue awareness and resolution.

  • Remote Server Cannot Be Reached Bug Fix
    This issue occurs when the integration tool is unable to establish a connection with the remote server. This problem has been fixed in this version.
  • Enhanced error handling during solution startup Improvement
    Enhanced error handling has been implemented to capture and log issues that occur when the service starts. This ensures quicker diagnosis and resolution of startup-related problems.

  • Introduction to an enhanced version of the Close The Loop Tool Improvement
    We have introduced the Close The Loop tool to streamline the process of following up on customer requests. This tool helps councils efficiently track, manage, and close feedback loops, ensuring timely and consistent communication.
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