Preetech's SSS Integration - FAQ

You can configure this through the Control Hub:

Step 1: Login to Control Hub

Step 2: Navigate to "Configuration" → "Product"

Step 3: Select "SSS" from the "Product" dropdown menu and click "Search"

Step 4: Click on "Select" button on row where attribute name is "SSS_START_DATE"

Step 5: Enter the value in format YYYY-MM-DD (e.g., 2025-01-01) to pull SSS reports from 01st Jan 2025

Step 6: Click on "Select" button on row where attribute name is "SSS_END_DATE"

Step 7: Enter the value in format YYYY-MM-DD (e.g., 2025-01-10) to pull SSS reports to 10th Jan 2025

Important Notes:
  • Once missing or historical requests are pulled, update these attribute values to NULL (i.e., REMOVE THE DATE).
  • This change does not require a restart of the Preetech solution.

You can configure this through the Control Hub:

Step 1: Login to Control Hub

Step 2: Navigate to "Configuration" → "SSS Incident Type Mapping"

Step 3: Select an SSS Incident Type from the "SSS Incident Type" dropdown menu

Step 4: Enter the CRM Request Type Code in the "CRM Request Type" field

Step 5: Tick the required flags for "Customer Name", "Property Address", and "Street/Suburb"

Step 6: Enter the "CRM Questionnaire Code"

Step 7: Tick the Notify Snapper flag if required

Step 8: Enter the "Note Type Code". If entering more than one value, separate each value with a comma

Step 9: Enter the "Status Codes" that should be excluded from notifications. If entering more than one value, separate each value with a comma

Important Notes:
  • No updates will be sent to SSS without a valid note on the request

To enable this, councils need to map the question descriptions and answers between SSS and Pathway. The questionnaire code must then be configured in the SSS integration configuration, as the solution uses this code to match the question descriptions and populate the corresponding answers in the Pathway request.

You can configure this through the Control Hub:

Step 1: Login to Control Hub

Step 2: Navigate to "Configuration" → "Product"

Step 3: Select "SSS" from the "Product" dropdown menu

Step 4: Enter "Update" in the "Keywords" field

Step 5: Click "Search"

Step 6: Click "Select" on the record

Step 7: Change the value to "True" and click "Save"

Important Notes:
  • This setting enables update notifications to be sent to Snapper globally for all applicable records

You can configure this through the Control Hub:

Step 1: Login to Control Hub

Step 2: Navigate to "Configuration" → "SSS Incident Type Mapping"

Step 3: Create a new mapping or click "Edit" on an existing mapping

Step 4: Select the "Notify Snapper" checkbox

Step 5: Enter the required "Note Type Code(s)". If entering multiple note types, separate each code with a comma

Step 6: Enter the applicable "Status Code(s)". If entering multiple status codes, separate each code with a comma

Step 7: Click "Save" to apply the changes

Important Notes:
  • Only notes and statuses configured in the mapping will be sent to Snapper
  • A note must be added to the request before an update can be sent to Snapper
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