Email & SMTP FAQ

No, Preetech does not provide an SMTP server. The solution uses the Council’s own SMTP server, ensuring emails are sent through infrastructure the Council controls.

The Council is responsible for managing its SMTP server and configurations (e.g., host, port, credentials, encryption). These settings are entered into the solution’s configuration by the Council’s technical team.

Yes. The solution supports encrypted SMTP connections (SSL/TLS), depending on the Council’s SMTP server configuration, to ensure secure email delivery.

Yes. SMTP credentials are stored in the Preetech database in an encrypted format to prevent unauthorized access.

Yes. Any restrictions on allowed recipient domains can be implemented at the Council’s SMTP server level.

Yes. The solution can be configured with SMTP authentication, including username and password, if required by the Council’s server.

Emails are sent directly by the solution using the Council’s own SMTP server configured within the solution. The configuration includes SMTP host, port, credentials (if required), sender email address, and sender name. Councils maintain full control over these settings.

The sender email address is defined in the Council’s SMTP configuration within the solution. Councils have full control over this setting and can specify any valid email address permitted by their SMTP server.

Yes, councils can set the sender’s name and email address within the SMTP configuration to reflect their preferred identity.

Emails are sent to nominated email addresses based on the Council’s configuration within the solution. Councils can designate internal recipients or external recipients as needed.

The solution sends two main types of emails: error alerts primarily to the IT or technical team, and daily reports to business recipients. The Council has full control over recipient lists and can adjust these as needed. Email size varies based on content but generally remains optimized for delivery.

At this stage, the email content and templates are fixed and cannot be customized. However, future updates may include more flexibility for template management.

Yes, multiple email addresses can be specified as recipients using a comma-separated list, allowing alerts and reports to be sent to several recipients simultaneously.